Lovingly Handpoured, Handcrafted and thoughtfully decorated Soy Candles.

Chimene's Flames Candles - Privacy Policy

Chimene's Flames Privacy Policy

Chimene 's Flames ("we, "us" and "our") is fully committed to protecting the privacy and to ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth).

This Privacy Policy sets out how we will collect, use, protect and share the personal information we collect about you and your privacy rights.

Kind of personal information we collect

The types of personal information we may collect include:

name and contact details (e.g. address, email and telephone number);
stated or anticipated preferences, opinions and interests relevant to Chimene's Flames (e.g. whether you may be interested in particular products or promotions);
financial and payment details, e.g. when orders are placed or paid for online;
other details related to your shopping experience or dealings with us;

How we collect personal information

We typically collect your personal information in the following ways:

when you interact with us on the phone, via email, or using our instant messaging and other application functions (including through our social media pages);
through records of your activity (e.g website/IT usage (see 'your online activities' section));

Why we collect your personal information

We collect personal information (and may use and disclose it) for a variety of reasons including to:

deal with your complaints, returns, enquiries and requests
operate our business;
provide and improve our products and services;
personalise your experience with us;
maintain and update our records;
comply with our legal obligations, respond to requests from law enforcement and government agencies or exercise our legal rights;

Our online platforms

Our website

In particular, our website uses cookies to track your "Shopping Cart" during your visit.

A cookie is a small piece of information that a server sends to a client. When you visit a website with cookie capabilities, its server sends certain information about you to your browser which is stored on your hard drive as a text file. At some later time (such as returning to the site the next day), the server retrieves the cookie. It's a way for the server to remember things about you.

When you visit our website, third parties may place cookies on your browser to allow them to complete targeted advertising campaigns as detailed below.

Most browsers allow you to choose whether to accept cookies or not. You may experience trouble when using our website if your privacy settings are set too high or you do not have cookies enabled.

Third party social media sites

You may use the social media links on our website to connect with us on our social media pages (for example, Facebook, Twitter, Instagram).

When you communicate or interact with us using these services we may collect your personal information.

Third party social media sites may also collect and handle your personal information for their own purposes for example your IP Address and set cookies on our website to make sure the links function properly. Your use of these and other third party sites is out of Chimene's Flames' control and is governed by the privacy policies of the particular sites. Please do not use these sites if you do not agree with your personal information being potentially accessed by these sites.

Please note that these social media sites are public, and any information you post on these sites may be read, collected or used, by anyone, subject to any privacy settings you may be able to customise depending on the site.

Marketing

Direct Marketing

We will communicate directly with you by email, sms and other electronic means of communication to promote our goods and services. We may collect your email address or phone number from you directly or through our website. When you place an order, or from other traders where you have requested that this information be shared with dusk from that trader.

You may easily request not to receive direct marketing material by selecting the option to unsubscribe set out in our direct marketing communications.

Security

We take protecting the security of personal information seriously and are subject to strict requirements to protect personal information against misuse, interference and loss, as well as unauthorised access, modification and disclosure. These obligations apply whether we hold the information in physical or digital form.

Our credit card processing vendor uses secure socket layer (SSL) technology. We also use a number of other security measures including firewalls, user access restrictions, locked premises and files, software security updates, data backups and contractual protections where we use service providers.

Unfortunately, due to the nature of the internet, security of your personal information that you transfer to us over the internet cannot be guaranteed. To the extent available under the law, Chimene's Flames shall not be responsible or liable for any loss of privacy, disclosure or information, harm, damage or loss that may result from you transmitting information to us in connection with this Website.