Refund policy

Return and Refund Policy

At Chimene's Flames, we take great pride in the quality of our handcrafted soy candles and home fragrance products. Your satisfaction is important to us.

Change of Mind We do not offer refunds or exchanges for change of mind on fragrance selection, as scent is a personal preference. We encourage you to read product descriptions carefully before purchasing.

Damaged or Faulty Items If your order arrives damaged or there is a fault with your product, please contact us within 7 days of delivery with your order number and photos of the damage and packaging. We will arrange a replacement or refund as appropriate.

Incorrect Items If you receive an incorrect item, please contact us within 7 days of delivery and we will make it right as quickly as possible.

Candle Care We are unable to accept returns for candles that have been burned or used. Our candles are handcrafted and quality-checked before dispatch. To ensure the best experience, please follow the candle care instructions included with your order. Damage caused by improper use is not eligible for a refund.

Refill Service Refill orders are non-refundable once processed, as they are made to order. Please ensure you select the correct fragrance before completing your purchase.

Gifts & Gift Sets Gift purchases follow the same policy as above. If you received a Chimene's Flames product as a gift and it arrived damaged, please contact us with proof of purchase from the gift giver.

Shipping Costs Return shipping costs (where applicable) are the responsibility of the customer unless the item is faulty or incorrectly sent.

Contact Us For any returns or refund queries, please reach out to us at: 📧 chimenesflames@gmail.com