Shipping policy
Shipping Policy
Last updated: September 2026
Thank you for shopping with Chimene's Flames. We take great care in preparing and dispatching your order promptly.
Processing Time Most of our candles are ready to dispatch within 1–2 business days of payment confirmation. Some of our candles are hand-poured to order — where this is the case, please allow 2–3 additional business days for preparation before dispatch. You will be notified if your order includes a made-to-order item.
During peak periods (e.g. Christmas, Mother's Day), processing times may be slightly longer.
Domestic Shipping (Australia) We offer Standard and Express shipping options across Australia. Shipping rates are calculated at checkout or reach out and I can let you know the cost to ship your items. Delivery times after dispatch are typically:
- Standard: 3–7 business days
- Express: 1–3 business days
International Shipping We are currently exploring international shipping options. Please contact us at chimenesflames@gmail.com if you are located outside Australia and would like to discuss options.
Fragile Items Our candles and home fragrance products are carefully packaged to minimise the risk of damage in transit. However, if your order arrives damaged, please refer to our Returns & Refunds Policy.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.
PO Boxes & Remote Areas We can ship to PO Boxes via Australia Post standard shipping. Please note that remote area deliveries may take longer than estimated.
Candle Care During Transit Our candles are carefully packaged to ensure they arrive safely. If your order is damaged in transit, please contact us within 7 days with photos and we will make it right.
Contact Us For any shipping queries, please reach out to us at: 📧 chimenesflames@gmail.com